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A care home in the Scottish village of Cardross has managed to achieve a four-star quality from the Care Commission, despite facing accusations of negligence last year.

In the winter of 2009, former employees and the relatives of patients issued complaints to the Care Commission over negligence and poor standards of patient care at Bloomhill House Care Home.

Since that time, the owner of the home, Sandra Hamill, has completely refurbished the premises, replacing unsuitable furniture and ensuring all maintenance is up to date. High-quality new staff have been employed, and there is increased interactivity between the home and relatives of patients.

The briefing of all the changes at Bloomhill House – which led to the upgraded four-star rating being awarded by the Care Commission – was provided by the new clinical coordinator Vivienne Angus, who told the Lennox Herald that improvements were ongoing. She said:

“I think investment in staff training is the next step. We are always trying to exceed the national standard for care.
We’re in constant contact with the Care Commission and I think they were very happy with their last visit.”