Care home in Ellesmere Port ordered to make improvements

The charity responsible for the running of a care home in Ellesmere Port has been ordered by the Care Quality Commission (CQC) to make urgent improvements to its standards, or it could face closure.

Inspectors from the CQC visited the Rivacre House care home, located in Seymour Drive, back in July 2011. Unfortunately, they found that the home failed to meet seven of the essential standards the Government has laid out to ensure the quality and safety of care services.

The CQC’s report outlined the following concerns:

  • The manager of the home was not CQC-registered
  • There were not enough staff to meet all residents’ needs
  • Care planning and assessments were outdated
  • Residents were not being supported with a healthy and nutritious diet

The charity which runs the home, Making Space, has now been ordered to improve standards and to report back to the CQC as soon as possible. The director of operations at Rivacre House, Gaynor Chisnall, said that amongst other improvements, a focus on better care training for staff was a priority. She said:

“We now have the right people in place, including a new manager, to ensure that new care plans for each individual are agreed and implemented.
“Employees are being assessed for further training, quality processes and systems are being followed stringently and a new cook and more support staff are being recruited.”