Catalogue of failures uncovered at Bristol care home

The owners of a private care home in the Bristol town of Ashton have been ordered to make improvements in the standard of care after inspectors reported a ‘catalogue of failures’ after a recent visit.

At the 171-bed Amerind Grove nursing home, which is run by Bupa care homes, inspectors uncovered a number of problems. These included poor and unsafe practice on the part of care workers, who were also found in some cases to be ignoring or mishandling patients. In total, the home was found to be failing to meet eleven crucial care standards.

On the basis of the report, the Care Quality Commission (CQC) expressed concern about the home’s failings in four key areas. These were:

  • The care and welfare of residents
  • Respecting and involving people
  • Supporting care workers
  • Safeguarding people from abuse

It was also found that even though the care home specialises in care for dementia patients, most of the staff had not received the proper dementia training. The other faults at the home were also put down to failures in care training for staff, rather than deliberate abuse or neglect of residents.

The CQC warned that action would be taken if improvements were not made at the Amerind Grove nursing home. Since then, Bupa bosses have confirmed that major changes have taken place.