CQC concerned about standards at three Exeter care homes

The Care Quality Commission (CQC) has expressed concerns to Devon County Council that three care homes in Exeter are not meeting safety and quality standards.

According to BBC News Devon, the care homes in question are Exebank Care Home, Alphin House and Arthur Roberts House. These homes deal with elderly people with a whole range of needs, including mental illness and dementia. The CQC outlined a number of problems at the facilities, which included:

  • Delays in treatment which could be putting people’s health at risk
  • Practices which undermined the dignity of patients
  •  Lack of respect for residents shown by some staff
  • Poor record-keeping
  • Care training for staff
  • Staffing arrangements

These issues were raised following an inspection by CQC officers earlier this year.

In response, Devon County Council accepted that there were some problems at the care homes, and said that steps were being taken to fix them.

The council’s assistant director for adult and community services, Malcolm Vede, said:

“We have agreed robust improvement plans for each home with CQC, and we will be commissioning our own independent forensic inspection of the homes in the near future to make sure we’re getting it right.”