CQC orders Cornwall care home to improve care standards

The Care Quality Commission (CQC) has ordered a care home in Cornwall to make urgent improvements to its standards of care or it could face further action.

The Cornwallis Nursing Home, which is located in St Ives and accommodates around 50 patients, was told that it needed to improve in seven major areas. Many of the improvements needed could be effected by improved care training for staff members, particularly in relation to respecting the privacy and dignity of residents.

Issues uncovered by CQC officers at the Cornwallis home, which specialises in dementia treatment, included:

  • Cleanliness, hygiene and infection control
  • Consent from residents for care and treatment
  • The overall care and welfare for people using the home’s services
  • Supporting care workers
  • Medicine management
  • Respecting people who use the home’s services and involving them in decisions relation to their own care
  • Assessment and monitoring of the quality of the service being provided by the home

There were also problems with some residents being lonely and not getting enough social interaction, whilst others were not given enough time to eat their meals.

The home will now need to take urgent action to improve in the identified areas.