Failing care home transformed by dedicated new owners

A care home which received serious criticism from the Care Quality Commission (CQC) is currently in the process of a transformation after it was taken over by dedicated new owners.

Joy and Phil Gray are the new owners of the Jubilee Court Nursing Home, which was formerly called the Rufford Care Centre. Along with their experienced team of staff and managers, all of whom have undergone extensive care training, the couple now hopes to turn the fortunes of the care home around.

When the 100-bed home was still the Rufford Care Centre, an inspection by the CQC raised serious concerns over the way it was being run. This caused it to gain a bad reputation in the region and amongst healthcare authorities and also led to staff suspensions and new admissions to the home being prevented.

The home’s new owners are now working hard to raise standards at the facility. 29-year-old Joy Gray explained:

“We want to shake up elderly care,”
“We are not a massive company or organisation, there’s just the two of us, a small management team made up of some of our friends and family, and our staff.”
“We have seen elderly care done wrong and that makes you want to see it done right, and we have an opportunity to do that here.”
“If it’s not good enough for our grandparents it’s not good enough for anybody.”