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The healthcare provider Housing 21 has been forced to admit that standards at its new care home in Yate are not what they should be after several complaints were made about tenants being left unaided for days.

The facility, which is made up of 60 self-contained apartments, is designed for people aged 55 or over who need round-the-clock care. The home only opened in January but unsatisfactory staffing levels have prompted a number of complaints already. It has been reported that the facility has been without a manager for months, and residents are not getting the extra care that they need.

The daughter of an 89-year-old resident who lives in Cambrian Green Court told the local newspaper the Gazette that there were no concerns over the standards of care training at the home, only the number of staff on duty. Elspeth Higgs said:

“I am not criticising the staff,”
“They are absolutely brilliant – there are just not enough of them.”
“They are absolutely run ragged. The situation is dreadful.”

The director of services for Housing 21, Les Clarke, said that the housing provider is working hard to make the required improvements and ensure that people at the facility are provided with a good standard of care.