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Inspectors from the Care Quality Commission (CQC) have reported that residents at the Ruishton Court Nursing Home in Taunton are great risk of malnourishment and dehydration.

A number of issues were raised at the Henlade care home, including problems with safeguarding, poor nutritional leadership, staffing, care training and record-keeping. Due to inadequate care planning, inspectors believed that the health and welfare of residents was at risk.

It was found that whilst residents who could communicate to a certain level were treated respectfully at the home, this was not always the case for those who had difficulties expressing themselves. CQC inspectors also reported that some residents did not seem to have been given much choice about their treatment or care.

The acting regional director for the CQC in the South West, Bernadette Hanney, explained that lack of leadership was the main problem at the home. She said:

“The last permanent manager left last year and since then the home has been left without a manager or clinical lead for significant periods of time.
Staff have had to manage on their own and the result is that people have not been properly protected from the risk of unsafe or inappropriate care.”