Following a damning report by the Care Quality Commission (CQC) last March, the Greengates Care Home in Westbury has now made all recommended improvements and was able to impress inspectors returning to the facility for a repeat visit.
On the first inspection, a number of problems were discovered at the home. As well as basic issues such as cleanliness and a “lack of homeliness”, inspectors also found issues with care training for staff. This resulted in poor record keeping and inadequate provision for people suffering from dementia. There was also a problem with under-staffing reported in the March 2011 visit.
However, since the inspection, the home’s manager Elaine Andrews has been working tirelessly to get it up to scratch. The CQC has visited again, and found that all problems had been addressed and the relevant improvements made.
Ms Andrews said:
“We are over the moon with this report. It has been a lot of hard work and I am so proud of the staff for all their efforts to turn the place around.
“They have shown real commitment. The last report was a real shock to them, although I wasn’t so surprised myself as a new manager.
“The home needed serious refurbishment and that is what we have done.”