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Even though a great deal of effort has been made on the part of businesses and organisations to eradicate work-related violence, cases of it occurring are reported all the time. As an employer, it is your responsibility to do all you can to reduce conflict, violence and aggression in the workplace, and the first place to start is with health and safety training.

There is a course, the CIEH Level 2 Award in Conflict Resolution and Personal Safety, which is designed to train people in how to look after themselves and their colleagues, and resolve potentially dangerous situations, in the workplace.
This training covers the demands and stresses of a range of workplace environments, with a particular focus on those where the potential for aggression and conflict is high.

The benefits of training yourself and your staff in conflict resolution and personal safety can be huge, not only from the point of view of your employees. The cost of conflict, violence and aggression to businesses can be huge, affecting operational effectiveness and staff turnover. It can even end up in the courts, at great expense to your business.

You can prevent much of this by taking steps to reduce conflict and aggression in your workplace, starting with the right health and safety training.