Conflict Management and Challenging Behaviour Awareness
About Conflict Management and Challenging Behaviour Awareness
This course is designed for staff in any sector and ensures that they can confidently address challenging workplace behaviour and manage conflict to avoid future incidents. Learners would gain a range of skills that will enable them to ensure their safety and those around them whilst dealing with difficult situations.
Course Length
Our Conflict Management and Challenging Behaviour Awareness training course is 3 hours long and completed in a half-day. Our courses are structured to allow breaks for learners to eat and rest.
Certificate Validity
The Conflict Management and Challenging Behaviour Awareness training certificate lasts 12 months (1 year). Before expiry, you’ll need to re-enrol to receive a new certificate.
Delivery
Our most popular form of training is held in-house, where we send a trainer out to your premises for a face-to-face session (for groups of up to 12).
Topics Covered
Please see our course outline here. During this Conflict Management and Challenging Behaviour Awareness training course, you will learn what a is risk assessment, support plans, benefits of care risk assessment, and more…
Cost/Pricing
Pricing can vary depending on location, dates, group size (where applicable), and more factors. For a free email quotation, please contact our advisors directly on 0800 781 2041 or leave an enquiry.
How do you get Certified?
This course is available via an in-house group course for up to 12 delegates. Choose for the course to be delivered either face to face or by a blended learning option, at a time and place convenient to you. Alternatively, learn through one of our scheduled courses at centres located across the UK. Upon completion of this course, a certificate will be awarded.
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Conflict Management and Challenging Behaviour Awareness Outline
- Introduction
- Identifying challenging behaviour.
- Eliminating violence and bullying in the workplace.
- The appropriate response to threats and aggression.
- Promoting positivity to reduce conflict.
- Conflict management process.
- Ensuring personal safety when managing conflicts.
- Communication skills (verbal and non-verbal).
- Causes and effects.
Speak with one of our training consultants for free advice, no-obligation quotations, and more useful information.
Conflict Management and Challenging Behaviour Awareness FAQs
What is Challenging Behaviour?
Behaviour can be defined as challenging when a person’s actions negatively affect themselves and/or others. Aggression, sexualised behaviour and self-harm and are all examples of challenging behaviour.
What is conflict management?
Conflicts occur in any workplace and in any industry. It can happen internally between colleagues, between staff and/or a customer and/or patients. Conflict management is the process of dealing with conflict minimising risks.
What will I learn in this course?
Learners completing this course will be able to incorporate risk assessment into their support plans and apply Specific, Measurable, Attainable, Realistic and Time-bound (SMART) principles
Who should attend this course?
This course covers a broad range of conflict management and challenging behaviour skills, which is suitable for all staff. This course is particularly popular within the care sector.
Conflict Management and Challenging Behaviour Awareness FAQs
What is Challenging Behaviour?
Behaviour can be defined as challenging when a person’s actions negatively affect themselves and/or others. Aggression, sexualised behaviour and self-harm and are all examples of challenging behaviour.
What is conflict management?
Conflicts occur in any workplace and in any industry. It can happen internally between colleagues, between staff and/or a customer and/or patients. Conflict management is the process of dealing with conflict minimising risks.
What will I learn in this course?
Learners completing this course will be able to incorporate risk assessment into their support plans and apply Specific, Measurable, Attainable, Realistic and Time-bound (SMART) principles.
Who should attend this course?
This course covers a broad range of conflict management and challenging behaviour skills, which is suitable for all staff. This course is particularly popular within the care sector.
Looking for another Health and Social Care Course?
Looking for another course? Check out other training from this range.
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Our most popular course ranges
Safeguarding
- Safeguarding of Vulnerable Adults
- Safeguarding of Children Awareness
- Lone Working Awareness
- Anti-Bullying Awareness
- Working with Substance Abuse
- Child Sexual Exploitation Awareness
Health & Safety Essentials
- Asbestos AwarenessÂ
- Basic Working at Height AwarenessÂ
- Conflict Management AwarenessÂ
- Evacuation ChairÂ
- Risk AssessmentÂ
- Physical InterventionÂ
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Business Compliance
- GDPR AwarenessÂ
- Equality and DiversityÂ
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