About Conflict Management and Challenging Behaviour Awareness
This course is designed for staff in any sector and ensures that they can confidently address challenging workplace behaviour and manage conflict to avoid future incidents. Learners would gain a range of skills that will enable them to ensure their safety and those around them whilst dealing with difficult situations.
How long will this course take?
This course is 3 hours and spread across 1 day
Who needs this training?
This course covers a broad range of conflict management and challenging behaviour skills and is suitable for all staff. This course is particularly popular within the care sector.
What are the main points covered?
Recognise and tackle challenging behaviour, understand how to prevent and manage conflicts, learn key communication skills, identify and deal with bullying and more…
How is it delivered?
Courses are delivered in-house or online via webinar/e-learning for up to 12 people. We also hold open courses across the UK.
How do you get Certified?
This course is available via an in-house group course for up to 12 delegates. Choose for the course to be delivered either face to face or by a blended learning option, at a time and place convenient to you. Alternatively, learn through one of our scheduled courses at centres located across the UK. Upon completion of this course, a certificate will be awarded.
Conflict Management and Challenging Behaviour Awareness Outline
- Identifying challenging behaviour.
- Eliminating violence and bullying in the workplace.
- The appropriate response to threats and aggression.
- Promoting positivity to reduce conflict.
- Conflict management process.
- Ensuring personal safety when managing conflicts.
- Communication skills (verbal and non-verbal).
- Causes and effects.
Conflict Management and Challenging Behaviour Awareness FAQs
What is Challenging Behaviour?
Behaviour can be defined as challenging when a person’s actions negatively affect themselves and/or others. Aggression, sexualised behaviour and self-harm and are all examples of challenging behaviour.
What is conflict management?
Conflicts occur in any workplace and in any industry. It can happen internally between colleagues, between staff and/or a customer and/or patients. Conflict management is the process of dealing with conflict minimising risks.
What will I learn in this course?
Learners completing this course will be able to incorporate risk assessment into their support plans and apply Specific, Measurable, Attainable, Realistic and Time-bound (SMART) principles
Who should attend this course?
This course covers a broad range of conflict management and challenging behaviour skills, which is suitable for all staff. This course is particularly popular within the care sector.