Terms & Conditions
Standard terms and conditions for the supply of goods, services and digital content for TutorCare limited
These are the Terms and Conditions on which We supply Courses (as defined below) to You, whether these are Goods (as defined below), Services (as defined below) or Digital Content (as defined below) and as listed on our Website, tutorcare.co.uk (“the Website”). Please read these Terms and Conditions carefully before placing any Order (as defined below) with Us. You should understand that by ordering any of our Courses or Goods, You agree to be bound by these Terms and Conditions. You should print a copy of these Terms and Conditions for future reference. These Terms and Conditions are incorporated into the Contract between Us for the provision of the Courses. Please understand that if You refuse to accept these Terms and Conditions, You will not be able to Order any Courses, including Goods, Services or Digital Content from Us.
In this document the following words shall have the following meanings:
“Consumer” means an individual acting for purposes that are wholly or mainly outside that individual's trade, business, craft or profession;
“Contract” means these Terms and Conditions together with the terms of any applicable Service Specification;
“Courses” means courses supplied by Us, together with relevant Course Materials (where applicable) as more particularly described on the Website;
“Course Materials” means the supporting materials and documentation supplied with the Courses (where applicable);
“Digital Content” means any e-learning resources provided to You by Us;
“Goods” means any tangible moveable items, provided to You by Us;
“Intellectual Property Rights” means patents, rights to Inventions, copyright and related rights, trade marks, trade names and domain names, rights in get-up, rights in goodwill or to sue for passing off, rights in designs, rights in computer software, database rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications (or rights to apply) for, and renewals or extensions of, such rights and all similar or equivalent rights or forms of protection which may now or in the future subsist in any part of the world;
“Order” means Your Order for the Products;
“Products” means the Courses, including any Goods, Services or Digital Content.
“Services” mean the Services to be provided by Us to You in connection with the Courses, as more particularly described on the Website;
“Service Specification” means a statement of work or Order confirmation or other similar document describing the Goods, Services or Digital Content to be provided by Us;
“We / Our / Us” means Tutorcare Limited, a company registered in England and Wales under company number 06293579 of Spectrum House, Gatwick, RH6 0LG. Our VAT number is 932798679;
“You / Your” means the organisation or person, who purchases Services from Us.
Summary of Your key legal rights
This is a summary of Your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice Website https://www.citizensadvice.org.uk/ or call 03454 04 05 06.
If Your Product is Goods, for example defibrillators, battery packs or cabinets, the Consumer Rights Act 2015 says Goods must be as described, fit for purpose and of satisfactory quality. During the expected life of Your Product Your legal rights entitle You to the following:
up to 30 days: if Your item is faulty, then You can get a refund.
up to six months: if Your faulty item can't be repaired or replaced, then You're entitled to a full refund, in most cases.
up to six years: if the item can be expected to last up to six years You may be entitled to a repair or replacement, or, if that doesn't work, some of Your money back.
If Your Product is Digital Content, for example-learning resources, the Consumer Rights Act 2015 says Digital Content must be as described, fit for purpose and of satisfactory quality:
if Your Digital Content is faulty, You're entitled to a repair or a replacement.
if the fault can't be fixed within a reasonable time, or without causing You significant inconvenience, You can get some or all of Your money back 12 if You can show the fault has damaged Your device and We haven't used reasonable care and skill, You may be entitled to a repair or compensation
If Your Product is Services, for example arranging a Course, the Consumer Rights Act 2015 says:
You can ask Us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if We can't fix it.
if You haven't agreed a price upfront, what You're asked to pay must be reasonable.
if You haven't agreed a time upfront, it must be carried out within a reasonable time.