Conflict Management Awareness
About Conflict Management Awareness
This training makes sure that learners understand how conflicts happen and how they act when conflicts happen. Learners will know how to handle workplace violence, reduce risk, and make a positive impact in difficult situations. They will learn what to do after a conflict situation. This includes how to report the incidents. This course is designed to suit all staff and is delivered with the flexibility to make sure that it adds value to any business.
How long will this course take?
This course is 2 hours and spread across 1 day.
Who needs this training?
This course covers a broad range of conflict management skills and is suitable for all staff. This course is particularly popular within the care sector.
What are the main points covered?
Understand how to prevent and manage conflicts, learn key communication skills, identify and deal with bullying and more…
How is it delivered?
Courses are delivered in-house or online via webinar/e-learning for up to 12 people. We also hold open courses across the UK.
How long will this course take?
This course is 2 hours and spread across 1 day.
Who needs this training?
This course is aimed at those in the social care sector, such as care staff, teachers, and social workers, as it is essential for those that need to keep confidential information safe.
What are the main points covered?
The course explains confidentiality and why it is important, as well as the importance of disclosure, it helps those on the course to understand the need to protect information and those it concerns.
How is it delivered?
Courses are delivered in-house or online via webinar/e-learning for up to 12 people. We also hold open courses across the UK.
How do you get Certified?
This course is available via an in-house group course for up to 12 delegates. Choose for the course to be delivered either face to face or by a blended learning option, at a time and place convenient to you. Alternatively, learn through one of our scheduled courses at centres located across the UK. Upon completion of this course, a certificate will be awarded.
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Conflict Management Awareness Course Outline
- What is conflict management?
- Identifying aggressive behaviour.
- Violence, intimidation and bullying in the workplace.
- Escalation protocols.
- Communication skills.
- Stages of conflict management and personal safety.
- Reducing conflict and encouraging the positive approach.
- Managing aggressive and intimidating behaviour.
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Conflict Management Awareness FAQs
What is conflict management?
Conflicts occur in any workplace and in any industry, no matter how many employees are in the business. It can happen internally between colleagues, between staff and a customer or patient, or between larger groups of employees. Conflict management is the process of dealing with conflict minimising risks to the overall business.
Who should attend a conflict management course?
This Conflict Management Training Course is suitable for anyone looking to learn the basics of dealing with conflict in the workplace. It is pertinent to those working in management, a supervisory position, or those in human resource teams. It is also useful to employees working in a customer-facing role.
What will I learn on the conflict management course?
Candidates will learn how to identify types of aggressive behaviour, and how to deal with violence, intimidation and bullying in the workplace. They will learn about correct escalation protocols and look at ways to reduce conflict and encourage a positive environment regardless of sector.
Is this course just for management staff?
Although primarily for those in a supervisory role, the course is flexible enough to be taught to any staff member as a way of reducing conflict within the workplace.
Conflict Management Awareness FAQs
What is meant by confidentiality?
The principle of confidentiality is about respecting the wishes and privacy of an individual. Professional healthcare workers have a duty of care to service users and must not disclose information relating to the individual unless absolutely necessary.
Is confidentiality a legal requirement?
There are many aspects of UK law that relate to confidentiality. These include the Human Rights Act 1998, The Care Act 2014, The Safety and Quality Act 2015, the Data Protection Act 2018, and the GDPR. These all cover aspects of patient confidentiality and how it works on a need to know basis but with important caveats to protect the individual or others when at risk.
Who is this training for?
Training is relevant to anyone that is required to handle the personal information of service users. Healthcare professionals, social workers, doctors, nurses, therapists, and anyone dealing with patients confidentiality would benefit from this in-house training.
What will I learn in this course?
Training ensures a greater awareness of the theoretical, moral, ethical, and philosophical issues surrounding confidentiality. It covers information security breaches and ways to manage them. It also looks at legislation, policy and procedure through groups discussion with experienced confidentiality awareness trainers.
Looking for another course? Check out other training from this range.
Looking for another course? Check out other training from this range.
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